Systems Support Technician (Download the PDF PDF Symbol)

Chinook Arch Regional Library System is seeking an enthusiastic professional for a position as Systems Support Technician. A Systems Support Technician works with the IT team to support IT services at Headquarters and in member libraries. The successful candidate will demonstrate excellent customer service skills and a commitment to excellence in a strongly team-oriented atmosphere. We are seeking a flexible and results-oriented analytical thinker and problem solver with effective communication skills.
Principal Responsibilities:

  1. Assist with planning, implementation, and evaluation of initiatives that support the information technology functions of System Headquarters and member libraries.
  2. Provide Help Desk support for member libraries and Headquarters staff.
  3. Install, configure, and maintain hardware and software used at Headquarters and member libraries.
  4. Configure, manage, and maintain the network and/or servers.
  5. Assist in the development of websites, applications, databases, etc. that support System services.
  6. Develop training materials and participate in training staff and librarians.
  7. Cooperate as a team member in performing any duties necessary to the achievement of the System's Goals and Objectives

Education and Experience:

  • Minimum: Diploma in computer science or technology
  • Familiarity with Linux and Windows operating systems
  • A fundamental understanding of networking concepts along with broad knowledge of computer hardware, software, and network environments
  • Knowledge and experience of web development, content management systems and/or database design
  • Proficiency in Drupal an asset
  • Experience in a library and/or knowledge of library software an asset
  • Good communication skills
  • Ability to adapt to new technologies
  • Flexibility and the ability to work independently
  • A valid class 5 Alberta Driver’s License and a 3 year clean driving record
  • Proficient with office productivity software
  • Capable of lifting and moving heavy boxes

Please apply by email with resume and cover letter attached to:
Trevor Haugen, IT Team Leader
Chinook Arch Regional Library System
For a full job description, please contact Trevor Haugen at
Review of applications will begin April 7, 2014.